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Privacy Policy

This Privacy Notice (“Notice”) sets out how SIA “Osa Group” (collectively referred to in this document as “Company”, “Travel.OsaBus” “we” “our” or “us”) protects the privacy of your personal information.

Who we are

SIA “Osa Group” is a private limited liability company located in Latvia. Our address: Dzirnieku iela 16, Mārupes nov., LV2167, Latvia.

Our website address is: http://travel.osabus.com.

Our contact number: +371 299 099 07

We offer a range of travel services, including products and services through our own websites, mobile apps, emails and text messages (‘platforms’). We also do this through our business partners’ websites, social media and other platforms. This Notice applies to all personal information we collect while we provide these services, or when you contact us by email, live chat, phone or post.

What personal data we collect and why we collect it

Personal data refers to information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected and maintained by Us when you make a booking. Examples of personal information include your name, your postal address and your telephone number.

Contact forms

When you make a Booking through our website, you will be required to provide us with certain information to help us deliver an express service to you. This information we collect may include your name, age, date and place of birth and contact details (email, address and phone number).

In addition, we collect information from your computer when you use one of our platforms, even if you don’t make a booking. This may include your IP address, your browser, and language settings. There are also situations where we receive information about you from third parties, or automatically collect other information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

There are a number of different business partners integrated in the services we provide, and in certain situations we may share your personal information with them. In most cases, we’re simply passing on your booking details to the business partners that are helping us deliver the service you’re requesting. We will also share your data with other third parties, which may include payment processors, advertising partners, subsidiaries of the Travel.OsaBus.com corporate family and affiliates of SIA “Osa Group”, and – in some cases – the legal authorities.

Transport Service Providers: The Transport Service Providers responsible for providing you with ground transportation and/or related products and services: To fulfill your booking, we need to send the relevant details to the Transport Service Providers supplying the ground transportation and/or other related products that you have requested. These details may include your name, age range, contact details (email, address and phone number), date and place of birth, flight number, pick up and drop off address and any preferences you told us about while booking. If there is a dispute about your booking, or any other kind of customer service issue, we may need to provide the Transport Service Providers with some information about the booking process as well as the dispute that may arise in connection with the booking. This may include a copy of your booking confirmation, to prove that a booking was actually made, as well as any information related to your complaint. Please note that any information you provide directly to the Transport Service Providers supplying your ground transportation and/or related products will be stored and used in accordance with their own privacy notice(s) and terms and conditions.

Our business partners: We work with business partners around the world. Some of our partners offer or advertise our services, as well as helping our other business partners offer and advertise their own travel-related services. These business partners may also include the SIA “Osa Group” other projects, which includes Travel.OsaBus and our sister companies (OsaBus, Amber.Taxi and OriginalTransfers.com). This may mean that their services are integrated into our platforms. When you make a booking on one of our business partners’ platforms, they’ll send us some of the personal information you have provided to them. Similarly, we may send our business partners some of the personal information related to your booking. This could be to help them analyze their business, for example, or to help them run their loyalty programs. It could also be so that they can send you things like special offers, but only if you’ve given your consent for this.If the business partner provides customer service support, we will send them the details of your booking that they need to give you the support you need. In any of these cases, the handling of your personal information is governed by the privacy notices of these business partners. When you make a booking on a business partner’s website, please take the time to read their privacy notice to see how they handle your personal information. When you buy a product or service provided by one of our business partners, we will send them the personal information they need to provide it. Finally, we may also exchange information about our users with business partners for fraud detection/prevention purposes, but only as strictly necessary.

Competent authorities: We may share your personal information with government or investigative authorities if we’re required to do so by law (or any regulation having the force of law). This includes court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal information if strictly necessary for the prevention, detection or prosecution of fraud and other criminal acts. And we may need to disclose personal information to competent authorities to protect and defend our rights or properties, or the rights or properties of our business partners.

Third-party service providers: We may use third-party service providers to process your personal information on our behalf and support us in providing our services. For example, we may use them to contact you, or to send booking information on our behalf to the company providing the service, or to manage aspects of our site, call centers or marketing activities. We may also use third-party service providers for market research and fraud detection and prevention services, including anti-fraud screening services. These third parties are bound by confidentiality clauses and are not allowed to use your personal information for other purposes.

Advertising partners: We may share your email address and other personal information with third-party advertising partners, so we can make sure you see relevant advertisements when we market our services via third-party business partners. We also work with third-party advertising networks to market services on other platforms, and with third-party suppliers who help us analyze our own data. All these third parties will be bound by confidentiality agreements and will not be allowed to use your personal information for any other purposes. For more information on personalized advertisements and your choices: in our Cookie Statement.

Payment processors and other financial institutions: We also work with third-party payment processors to arrange payment or payment guarantees. If you (or the holder of the bank card used to make your booking) request a charge-back, we may need to share certain booking details with the payment processor and the relevant financial institution. This may include a copy of your booking confirmation or the IP address used to make your booking. We may also share information with relevant financial institutions, if we consider it necessary for fraud detection and prevention purposes.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right, subject to some legal exceptions, to access, correct or delete any personal information we keep about you, and to object to your personal information being processed. You can use our Data Subject Access Portal to enforce any of these rights. If you do, we will ask for further information to confirm your identity, to keep your information safe and we will handle your request in accordance with applicable Latvian data protection law. You can update or delete your user account at any time by signing in on our site.

When you make a booking or request a quote, we ask whether you’d like to opt in to receive marketing emails. You can opt out at any time by clicking “unsubscribe” in any of these marketing emails, or by updating your email preferences in your user account.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

Our business systems and procedures ensure we take all reasonable steps to protect your personal information and safeguard it against any misuse or unauthorized access, in accordance with Estonian and European data protection laws. We also have specific security procedures and restrictions (both technical and physical) that limit access to, and use of, any personal information that we hold. Only authorized personnel can access personal information – and they’re only allowed to do it for specific, authorized reasons.

What third parties we receive data from

We may also collect certain information about you from social media platforms, our business partners, subsidiaries of the OsaBus.com corporate family, affiliates of the Osa Group Estonia OÜ (see here for more information) and other third parties. For example:

We work with affiliate business partners to offer our services on other platforms. When you make a booking on any of our platforms, we may share your personal information with them, and they may share your personal information with us.
The Transport Service Provider that provide the services you have booked through our platforms may need to send us information regarding your booking – for example, if your booking leads to a customer service dispute.
Our business partners may also send us information about you that may help us provide you with promotional information and advertisements.
We may combine any of this information with the information you give us directly.

Industry regulatory disclosure requirements

SIA “Osa Group” (trading as Travel.OsaBus) controls the processing of personal information on its platforms. SIA “Osa Group” is a private limited liability company incorporated under the laws of Latvia. If you have any questions, concerns or comments about our practices, or this Privacy Notice, please email travel@osabus.com, stating “Privacy” in the subject line, and we’ll get right back to you.