en +371 299 099 07 travel@osabus.com

Terms & Conditions

ATTENTION: This legal notice applies to the entire contents of this website under the domain name www.travel.osabus.com and to any correspondence by e-mail or web-mail between Travel.OsaBus and you. Please read these terms carefully before using www.travel.osabus.com. Using www.travel.osabus.com indicates that you accept the terms listed below, if you do not accept these terms you should not visit or use the services of the website.

This notice is issued by SIA „Osa Group” with it’s postal address at Dzirnieku iela 16, Mārupes no., LV2167, Riga Latvia. Tel. No. +371 299 099 07 Email: travel@osabus.com

1. Introduction

By accessing any part of travel.osabus.com, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave travel.osabus.com immediately.

SIA „Osa Group” may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded or augmented by expressly designated legal notices or terms located on particular pages of travel.osabus.com.

You are permitted to print and download extracts from www.travel.osabus.com for your own use on the following basis:

  • no documents or related graphics on www.travel.osabus.com are modified in any way;
  • no graphics on www.travel.osabus.com are used separately from accompanying text;
  • SIA „Osa Group” copyright and trademark notices appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on www.travel.osabus.com (including without limitation photographs and graphical images) are owned by SIA „Osa Group” or its licensees. For the purposes of this legal notice, any use of extracts from www.travel.osabus.com other than in accordance with paragraph above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use www.travel.osabus.com automatically terminates and you must immediately destroy any downloaded or printed extracts from www.travel.osabus.com.

All trademarks used on www.travel.osabus.com are the property of the proprietor/s of those trademarks. SIA „Osa Group” makes no claim to ownership of trademarks used on www.travel.osabus.com of which they are not proprietors.

No part of www.travel.osabus.com may be reproduced or stored in any other Website or included in any public or private electronic retrieval system or service without SIA „Osa Group” prior written permission.

Any rights not expressly granted in these terms are reserved.

2. Links to and from other Websites

Links to third party websites on www.travel.osabus.com are provided solely for your convenience. If you use these links, you leave www.travel.osabus.com. SIA „Osa Group” has not reviewed all of these third party websites and is not responsible for the contents of these websites. SIA „Osa Group” therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to www.travel.osabus.com you do so entirely at your own risk.

If you would like to link to www.travel.osabus.com, you may only do so on the basis that you link to, but do not replicate, the home page of OsaBus.com, and subject to the following conditions:

  • you obtain our prior consent;
  • you do not remove, distort or otherwise alter the size or appearance of Travel.OsaBus or SIA „Osa Group” logo;
  • you do not create a frame or any other browser or border environment around www.travel.osabus.com;
  • you do not in any way imply that Travel.OsaBus or SIA „Osa Group” is endorsing any products or services other than its own;
  • you do not misrepresent your relationship with Travel.OsaBus or SIA „Osa Group” nor present any other false information about Travel.OsaBus or SIA „Osa Group”;
  • you do not otherwise use any of SIA „Osa Group” trade marks displayed on www.travel.osabus.com without express written permission from SIA „Osa Group”;
  • you do not otherwise use any trademarks other than those owned by SIA „Osa Group” displayed on www.travel.osabus.com without written permission from the proprietor of that trademark;
  • your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

SIA „Osa Group” expressly reserves the right to revoke at any time the right for breach of these terms and to take any action it deems appropriate.

3. General Information purpose

The information on this Website is for general information purposes only. Information on this Website does not constitute an offer binding to us. Binding agreements with suppliers of activities available on the www.travel.osabus.com require a booking request through the Travel.OsaBus platform, the Travel.OsaBus staff, or specific supplier’s acceptance of the booking request according to the General Terms and Conditions of SIA „Osa Group”. (Travel.OsaBus).

4. We don’t give any warranty

While SIA „Osa Group” (Travel.OsaBus) strives to ensure that the information in or through the Website is accurate, it does not provide any warranties, expressed or implied, in relation to its correctness, completeness, current, reliability, suitability for any purpose or otherwise (including for any information provided by third parties). SIA „Osa Group” may change, add or remove information on the Website and its structure and functions at any time at its sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such. SIA „Osa Group” may also block Users from accessing the Website or parts of it, or requires certain conditions to be fulfilled for such access. SIA „Osa Group” does not provide any warranties, express or implied, in relation to the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software. Moreover, SIA „Osa Group” does not guarantee that information available on the Website OsaBus.com has not been altered through technical defects or by unauthorized third parties.

4.1. Limitation of liability

SIA „Osa Group” (Travel.OsaBus) excludes its liability, and that of its agents and independent contractors, and its and their employees and officers, sub-agents or distribution partners for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law. Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health or for claims based on product liability regulation.

5. Payment

Reservations for Travel.OsaBus services may be made electronically through the website – www.travel.osabus.com or by email – travel@osabus.com. Until the reservation is confirmed by Travel.OsaBus in writing (by email) and the full payment received from the Client, the reservation is subject to change by Travel.OsaBus or the Client.

Travel.OsaBus is not responsible for any confirmation of your reservations that is lost or otherwise not received when booking via the internet. If your spam blocker is on, a confirmation may not get through. It is the Client’s responsibility to call and get a confirmation email when making a booking.

All reservations that are more than thirty (30) days from the scheduled date of service (the “Date of Service”) require a deposit of at least twenty (20) percent. Travel.OsaBus shall confirm the amount of the deposit at the time the Client makes its reservation. A deposit of the full estimated cost of the Services is required for all reservations made less than thirty (30) days prior to the Date of Service.

Payment of the full Estimated Cost is due no later than two weeks (30 days) prior to the Date of Service. The payment for Travel.OsaBus services can be made with:

  • bank transfer
  • credit card payment via secure payment link (we charge an extra 3 % for credit card payments due to transaction fees).
  • Transferwise

All invoices are prepared according to the method of payment. It is client’s responsibility to indicate the desired form of payment upon reservation. In order to prepare the invoice the Client needs to provide the following details: company legal name, legal address, vat/registration number (if applicable).

Billing Descriptor “travel.osabus.com” will appear on the Cardholders Credit Card statement upon successful Credit Card payment.

SIA „Osa Group” (Travel.OsaBus) will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data or personal information of or about a Cardholder to anyone, except it’s Acquirer, Visa/Mastercard Corporations or in response to valid government demands.

Client may change a reservation subject to

  • the availability of the requested Services as proposed by the changed reservation,
  • payment of the applicable fee as determined by Travel.OsaBus in its sole discretion and,
  • the approval by OsaBus in its sole discretion.
  • Subject to the foregoing, all reservations are final and all payments and deposits are non-refundable.

If the Client fails to timely pay any deposits or Estimated Costs or any other amounts owed to OsaBus as and when required, the Client’s reservation may be cancelled in the sole discretion of OsaBus and appropriate cancellation charges will be applied.

6. Cancellation/refund.

If unexpected circumstances should arise and impact the Clients holiday plans, Travel.OsaBus would be glad to assist the Client with the cancellation and refund procedures. All cancellation notices have to be submitted in written form by email – travel@osabus.com .

Travel.OsaBus offers the following refund rates:

  • Deposit payments are not refundable.
  • Any cancellation made more than ten (30) working days before the Service will result in a charge equal to Deposit payment and bank transaction fees.
  • Any cancellation made less than ten (30) working days before the Date of Service will be subject to a charge equal to the amount of all Payments and Deposits.
  • Any charge associated with a cancellation is final and not transferable to future or alternative services.

The Client must apply for the refund within 7 calendar days time after the booked date was cancelled. After these 7 days OsaBus reserves the right to withhold the refund. The refund will be made through bank transfer or credit card, depending on the original method of purchase.

7. Our Services your obligations

SIA „Osa Group” (Travel.OsaBus) wants you and your group to have a great time, SIA „Osa Group” therefore expect you to behave in an appropriate manner at all times. You will be responsible for any damage caused by you or any member of your party. If someone in authority deems you or any member of your group unfit to travel or consider that you are causing discomfort to other people and ask you to leave the accommodation, excursion or activity then our contract will be terminated at that moment. SIA „Osa Group” will have no further obligation to you and full cancellation charges will apply.

You shall commit to:

  • Comply with the Latvian laws, requirements and formalities of local police, health and other public authority;
  • Act in a courteous manner towards the SIA „Osa Group” (Travel.OsaBus) tour operators employees, guides and representatives and obey the instructions of the tour guide and/or group leader during the whole tour;
  • Cooperate with transport, hotel, restaurant operators and other providers and comply with their terms and rules under which such services are provided;
  • Respect the customs and traditions of local residents and rules of traditional dwellings; and, in general, of all such places where you alone are responsible for your acts;

8. Our Services our obligations

SIA „Osa Group” (Travel.OsaBus.com) services are provided at the location specified by the client and agreed by both parties. SIA „Osa Group” are responsible for the services provided by them. These services must be of a reasonable standard and as described by SIA „Osa Group” on their website and if not SIA „Osa Group” will be liable to pay you compensation if this has affected the enjoyment of your holiday. Our liability to you is limited to the amount SIA „Osa Group” receives from you and SIA „Osa Group” cannot therefore compensate for any other costs incurred by you.

SIA „Osa Group” does not accept responsibility for any loss or damages caused by any member of your group, failure of someone providing services not connected with us, anyone not connected with either group or reasons due to force majeure. Our liability in all cases shall be limited to the total amount paid to us by you.

Our suppliers provide some of the activities SIA „Osa Group” offer. In those instances SIA „Osa Group” acts solely as a booking agent for them. SIA „Osa Group” accept no liability whatsoever for any harm, injury or loss including physical or otherwise and even death as a result of taking part in an activity. Whilst SIA „Osa Group” Ltd. only works with suppliers SIA „Osa Group” believe to be highly reputable, „Osa Group Estonia” cannot be held responsible for any false representations given to us by the suppliers.

Please note that some activities may also be considered “hazardous pursuits” by insurance companies and may require a premium if you wish to be adequately covered by the policy you decide to take out.

SIA „Osa Group” reserves the right to limit its own responsibilities according to the laws and regulations currently effective in Latvia.

SIA „Osa Group” reserves the right to modify, suspend or terminate the Service for any reason, without notice, at any time. SIA „Osa Group” reserve the right to refuse service to anyone, for any reason, at any time.

9. Force Majeure

SIA „Osa Group” does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil strife, terrorist activity, industrial disputes, natural disaster, fires, sickness, weather conditions, airport regulations, temporary, technical, mechanical or electrical breakdown of transport or any facilities contained within advertised accommodation, explosion of any nuclear plant or part thereof or radioactivity/contamination arising from such plant or events beyond the reasonable control of SIA „Osa Group”.

In case of technical or mechanical issues with the transportation SIA „Osa Group” takes responsibility to contact their local partners which provide bus to settle the issue as soon as possible and replace the bus with different bus if it is needed. Bus replacement time depends on the distance that the new bus should cover.

10. Alterations by SIA „Osa Group”

SIA „Osa Group” reserves the right to alter tour itineraries due to weather, availability of attractions or other circumstances.

SIA „Osa Group” reserves the right to change the size and type of vehicle operating on our tours.

11. Visitor material

Other than personal data, which is covered under the Privacy Policy, any material you transmit or post to www.travel.osabus.com shall be considered non-confidential and non-proprietary. SIA „Osa Group” (Travel.OsaBus) shall have no obligations with respect to such material. SIA „Osa Group” and its designee shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

12. Smoking

Smoking is not allowed on vehicles used in our tours.

13. Insurance

SIA „Osa Group” highly recommends that you obtain appropriate international insurance valid during the entire journey, providing necessary travel coverage including but not limited to return expenses, medical expenses, expenses arising out of cancellation and/or modification, loss of luggage, accident and repatriation. SIA „Osa Group” shall not be liable whatsoever for any consequences that may arise out of the yours failure or negligence to obtain such insurance.

14. Complaints

If you have any complaint — please let us know as soon as possible so SIA „Osa Group” can rectify matters quickly and smoothly. Any complaints made after the holiday have to be made in writing not more than 30 days from the completion of the trip. Claims submitted after this deadline shall not be considered. However, no claim against SIA „Osa Group” arising out of, or relating to these Terms and Conditions, the tour, or events or omissions that occur during or in connection with the tour, shall exceed the amount actually paid you to SIA „Osa Group” for the tour. SIA „Osa Group” shall not be liable for any damages or losses other than damages or losses that are actually incurred and already paid for you, nor shall SIA „Osa Group” be liable for any consequential damages, future damages, lost profit, lost opportunity, mental anguish, or pain and suffering.

Terms and conditions are governed by Latvian Law and shall be subject to the exclusive jurisdiction of Latvian Courts.